Chilean Construction Machinery Distributor Becomes Tavol's Largest Partner Through Diesel Forklift Excellence
In 2022, a leading Chilean construction machinery distributor specializing in heavy-duty equipment sought to expand its diesel forklift offerings to meet growing market demand. After evaluating multiple global suppliers, the distributor initiated a factory audit at Tavol plant renowned Chinese manufacturer of industrial diesel forklifts, to assess production capabilities, quality control,and technical expertise.
During the week-long factory inspection, Tavol's advanced manufacturing facilities, ISO-certified quality management systems, and R&D focus on high-torque diesel forklifts impressed the Chilean delegation. Key highlights included:Rigorous stress-testing protocols for diesel engines under extreme loads.Customization options tailored to South America's rugged terrain and high-altitude operations.Competitive pricing with 20% lower lifecycle costs compared to European brands.
The distributor's procurement manager noted: *"Tavol's diesel forklifts exceeded our benchmarks for durability and fuel efficiency. Their ability to customize load capacities (2-10 tons) and integrate safety features specific to mining/logistics applications sealed our partnership."*
Post-audit, the distributor placed a trial order of one container of Tavol H Series diesel forklifts. Within three months, client feedback confirmed:35% reduction in downtime compared to previous suppliers.98% positive operator reviews for ergonomic design and low emissions.Zero warranty claims during the initial 500-hour service period.
This performance triggered a long-term supply agreement.
"Tavol's diesel forklifts have become our category leader, driving 30% YoY revenue growth," stated the distributor's CEO. "Their localized Spanish-language manuals, Santiago-based spare parts warehouse, and joint operator training programs exemplify true partnership. We're now co-developing hybrid diesel-electric models for sustainable mining projects."
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